Our Refund Policy
We want you to be completely satisfied with your purchase from Lathiva. If you are not happy with your order, we're here to help. Please read our refund policy below for a clear understanding of how we handle returns and refunds.
Eligibility for Refund
Refund requests may be accepted for eligible unused and unopened products within 7 days of delivery. Items must meet our return conditions and be in their original packaging.
Non-Refundable Items
For hygiene and safety reasons, opened or used products may not be eligible for a refund unless they are defective or damaged upon arrival.
Refund Process
Once we receive and inspect your returned item, we will notify you by email. If approved, the refund will be processed to your original payment method, subject to payment provider timelines.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, please contact our support team for assistance.
Shipping Policy
Orders are shipped to the address provided at checkout. Delivery timelines may vary depending on the delivery location and courier service.
Cancellation Policy
If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once an order has been dispatched.